1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Fixing Strategic Modeling Issues
  4. Getting Help

Getting Help

If your issue persists after trying the preceding tips, seek help from Oracle Support. See Getting Help From Oracle.

  1. Create a Provide Feedback submission.

    Optionally, authorize Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

  2. Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. The service request must contain:
    • Whether the issue occurs with the Oracle Smart View for Office extension, Strategic Modeling web, or both.
    • Detailed steps to reproduce the issue.
    • Did this issue start after the latest monthly update?
    • If the issue was not occurring previously, the date, time, and time zone when issue was first noticed.
    • A snapshot of the environment, if available, from prior to the last time the issue occurred.
    • Application changes that you made since the last time issue was not occurring.
    • Specify whether this is a critical outage.