Monitoring During the Day

When monitoring routes, the most important thing to pay attention to is the vertical red line that travels across the screen.

The red line represents the current time of day; the time is displayed at the top end of the line. Items to the left of the red line are in the past; items to the right of the red line are in the future. Consider the actions mentioned later to identify activities that might be in jeopardy of missing the service window. Look for blocks under the red line that are not dark green started activities or aqua green driving time. If the activity is any other color, there is a chance that the resource will not arrive in time to meet the service window. This screenshot shows the Time view page:

Actions to consider:

• Contact the resource to identify why the activity is not on schedule.

• If the resource forgot to start the activity, ask the resource to start the activity. If necessary, you can start the activity on behalf of the resource.

• If more time is necessary, ask the resource to add time to the activity. If necessary, you can add time to the activity on behalf of the resource.

• If necessary, move the activity to another resource.

• If the resource starts the activity late or if adding time is necessary, review the route to look for future activities that may be affected.

• If Oracle Fusion Field Service Smart Location is available, turn on Show Resource Trace and monitor employee compliance.