Add a Work Skill Condition in Oracle Fusion Field Service

A work skill condition correlates incoming activity skill requirements with the skills owned by resources. Work skill conditions are used to decide which activities are assigned to which resources.

Before you start

You must add work skills before adding work skill conditions.

Here's what to do

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Work Skills task. The Work Skills page displays all the work skills you've created so far.
2. In the header, select Work Skill Conditions in the Setup field.
   The work skill conditions you’ve created so far are displayed.
3. Click the plus icon.
   The Add Work Skill Condition drawer opens.
4. Complete these fields:
   • Work Skill: Select the work skill for which you want to add a condition. These work skills are created on the Add Work Skill drawer.
   • Required Level: Enter the minimum qualification level of the skill a resource must have, to be considered for the activity. Only resources that have the required level or better skills are selected for the activity.
   • Preferable Level: Enter the preferred qualification level of the skill. If more than one resource meets or exceeds the required level, then the one(s) with the level that's closest in number to the “preferable level” is selected for the activity.
   • Add New Condition: Add a new condition for the work skill. Three new fields appear. Select the field for which you want to add the condition and select the condition.
5. Click Add.
   The work skill condition is added. When a new activity is added, these work skill conditions are used to decide which work skills are assigned to the activity. If two conditions are added to the same work skill condition, they're processed using the AND operator.

   For example, suppose you want the work skill Install to be assigned to a mobile worker who has a minimum skill level of 75, for work order types IN. Select the Work skill name as Install, enter 75 for Required level, click Add new condition and then select W/O Type, In, and IN. However, if the conditions are included in different work skill conditions, they're processed using the OR operator.

6. To edit a work skill condition, click Edit on the Work Skills Conditions page.
   The Edit Work Skill Condition: [Work skill condition name] drawer opens, which is similar to the Add Work Skill Condition drawer.
7. To delete a work skill condition, click the delete icon on the Work Skills Conditions page.
   Once deleted, you can't recover a work skill condition.

   Note: You can also create work skill conditions using Maintenance Work Order and Maintenance Operation fields. The activity must include the Maintenance Work Order ID and Maintenance Operation ID. Supported fields include Work Order Type, Work Order Sub Type, Organization Code, Standard Operation Code, Work Center Code, and DFFs of type Character and Number. For more information, see Use Maintenance Work Order and Operation Fields in Scheduling Configurations.