View the Percentage of Activities Met Report

The Percentage of activities met report displays the percentage of work orders completed by the resources that were started within the service window during a selected month.

This report displays the percent of activities that were started earlier than the activity service window end during the selected month. Activities collaborated with teamwork, pre-work and not-ordered activities are not considered during generating this chart.

This report has the following characteristics:

• You can run it for buckets/aggregators. If you select an individual resource in the Resource Tree, the chart will be configured for the parent bucket/aggregator.

• It refreshes automatically every hour

• The chart does not include teamwork, non-customer activities, non-ordered activities, or pre-work

To view the Percentage of Activities Met report:

1. Click Dashboard to open the Dashboard.
2. Select the Mean time to deliver report.
3. Click the Options icon to display the options for the chart.

   See Navigate the Dashboard for more details.

4. Select the following month options from the drop-down list:

   • Selected – Reports for the month selected in the calendar

   • Before selected – Reports for the month before the one selected in the calendar

5. Select a capacity category from the drop-down list, for example IN - Install.
6. Select an Activity Type Group from the drop-down list.

Results:

The Percent of Activities Met is displayed as a column chart in the Dashboard.

The horizontal axis lists individual resources by name; the vertical axis shows the percentage of work orders completed within the service window. Each column represents the work of one resource.

This figure shows the Percentage of activities met chart displaying the percent of completed work orders by a resource.

This table displays the elements in the Percent of Activities Met chart and their description:

Element	Description
Header	Displays the report name, reported period and the number of resources whose data is displayed on the chart.
Columns	Denotes the percentage of activities started by each resource before the service window end.
Legend	The chart uses only one color to display data, therefore the chart has no legend.
Axes	horizontal: Resources vertical: Percent of activities
Hint	Resource name and the percent of activities met.