Configure Business Objects

You can specify the business objects for reverse lookup and screen pop using business object configuration. This includes configuring a standard business object or a user business object.

A standard object is based on an out-of-the-box business object. A user business object is based on a user-defined business object that's created using the Application Composer. For more information about creating user business objects using Application Composer, see the Oracle Applications Cloud Configuring Applications Using Application Composer guide.

To configure a business object:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

   • Task: Manage Screen Pop Configuration

   The Screen Pop Configuration page is displayed.

2. Select the tab, Business Objects. The Manage Business Objects Configuration page is displayed.

3. View the business objects that are read only, and user objects that can be created, modified, and deleted.

Create a Standard User Business Object

A standard business object is based on a previously configured business object, such as Service or Queue. To create a standard business object:

1. Click the add icon.

2. Select object type as Standard.

3. Type a previously configured object name. For example, type ServiceRequest.

4. Specify the full object path.

   Note: The object path is the Page Path for the task flow. In commonly used pages, these are pre-seeded. However, if you create a new object, you must contact support to obtain your object path.

5. Click Add.

6. Click Save or Save and Close.

Create a User Business Object

To create a user business object, you must first create a user object in the application by using the Application Composer. Create the fields, pages, and security settings for the new object. For example, create an object called SRTickets in the Service application. For more information about creating a user business object, see Oracle Applications Cloud Configuring Applications Using Application Composer guide. To create a user business object:

1. Click the add icon.

2. Select object type as User-Defined.

3. Select the application in which you created an object. For example, select Service application.

4. Type the name of the user-defined object that you created and click Validate. For example, type SRTickets.

   If the object name is valid, the object full path is displayed.

5. Click Add.

6. Click Save or Save and Close.