Import and Export Data in CSV Format

This topic describes how to import and export data from and into .CSV format files.

To import and export data::

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

2. Go to the relevant task, and click the Actions menu next to it. The tasks that you can perform are:

   • Configure Call Flow Parameters

   • Manage Application Classifications

   • Manage Media Toolbar Configuration

   • Manage Screen Pop Configuration

3. Click Export Data > Create New to export the data in a .CSV file format.

4. Click Export Data > View All to view all the exported .CSV files.

5. Click Import Data > Create New to import the data in a .CSV file format.

6. Click Import Data > View All to view all the imported .CSV files.