Overview of Work Orders

A work order can be any work performed at a customer site, like an installation, standard maintenance, or a repair request.

Creating an Oracle Field Service work order in Fusion Service creates a corresponding activity in Oracle Field Service. When there are any updates made to the activity in Oracle Field Service, the work order is updated.

Work orders can have the following information:

• Customer contact information

• Information about the location where the work is to be performed

• Type of work to be performed

• Date and time to do the work

• SLA milestone resolution due (date and time work must be complete based on the service contract)

• Product and maintenance details necessary for completing the work

• The Oracle Field Service technician the work order is assigned to