Electronic Income Withholding Orders
The Department of Health and Human Services Administration for Families and Children Office of Child Support Services (OCSS) established Electronic Income Withholding Orders (e-IWOs) to assist child support agencies and employers in communicating employee support orders and payments.
Use the e-IWO Process flow to process your incoming e-IWOs and allocate the deductions to the appropriate obligors.
This topic covers these areas.
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What types of e-IWO you can process
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What happens when you process an e-IWO
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What processes and reports are available to you
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What e-IWO Validation Statuses the flows generate
For further info, see the following sections.
What Types of e-IWO You Can Process
You can process these order types.
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Child Support
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Spousal Support
What Happens When You Process an e-IWO
Processing of e-IWO inbound orders consists of these stages.
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The OCSS pushes the inbound order file to your secure FTP server.
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You retrieve this file from the server.
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You convert the e-IWO file into a format supported by HCM Data Loader.
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You use HCM Data Loader to load the .dat file into the e-IWO storage tables.
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You run the e-IWO Process flow on a recurring schedule, such as daily.
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The e-IWO Process flow returns a report listing:
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INVALID and FAILED orders in the Exception Report worksheet
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VALID orders successfully transferred to the Involuntary Deductions card in the Audit Report worksheet
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You make manual changes to correct and reprocess failed orders.
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You generate the employee notification report and publish it to Document Records.
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You generate and submit the Acknowledgment file on a recurring schedule, such as daily.
This report:
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Marks as Accepted VALID orders that have been successfully loaded into the Involuntary Deductions card
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Marks as Rejected INVALID orders
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For further info, see the following in the Help Center.
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Set Up Processing of e-IWOs
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Receive and Process e-IWO Inbound Orders
What Processes and Reports Are Available to You
Run the following flows.
e-IWO flow |
What it does |
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e-IWO Process |
This is the primary e-IWO flow. It performs these steps.
For further info, see e-IWO Process in the Help Center. |
e-IWO HCM Data Loader Process |
Uses HCM Data Loader to load the e-IWO data into the back feed tables. This flow runs as part of the main e-IWO Process. You can't run it independently. Note:
If you're using any web service solution to perform e-IWO processing automatically, you must pass the required HCM Data Loader parameters to ensure proper execution of this flow. For further info, see these technical briefs on My Oracle Support.
For further info, see e-IWO Process in the Help Center. |
e-IWO Validation Process |
This flow:
The e-IWO Process flow spawns this flow, but you can run it independently as well. For further info, see e-IWO Validation Process in the Help Center. |
e-IWO Involuntary Deductions Card Load Process |
This flow:
The e-IWO Process flow spawns this process, but you can run it independently as well. For further info, see e-IWO Involuntary Deductions Card Load Process in the Help Center. |
e-IWO Inbound Audit Report |
Generates the e-IWO Audit Report output file. The e-IWO Process flow spawns this process, but you can run it independently as well. For further info, see Run e-IWO Inbound Audit Report in the Help Center. |
e-IWO Employee Notification Report |
Generates PDF reports for all new or amended e-IWOs. It stores these files in Document Records and emails them to the employees. For further info, see e-IWO Employee Notification Report in the Help Center. |
e-IWO Outbound Acknowledgment Process |
Generates an Acknowledgment file for each Accepted and Rejected order. For further info, see e-IWO Outbound Acknowledgment Process in the Help Center. |
What e-IWO Validation Statuses the Flows Generate
The e-IWO Audit Report organizes the new e-IWOs by status, based on the results of the e-IWO flows.
Order status |
What it means |
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VALID |
Represents orders that were successfully processed. This includes orders that generated the following OCSS error codes.
Orders with this status that are considered Accepted on the Acknowledgment file once they have been transferred to the Involuntary Deductions card. |
INVALID |
Represents orders processed and deemed invalid with the following error codes.
Orders with this status are considered Rejected on the Acknowledgment file. |
FAILED |
Represents orders that failed to process due to internal errors, such as service unavailability. You must correct the error and repeat the processing. Orders with this status aren't included on the Acknowledgment file. |
NULL |
Represents orders the validation flow was unable to process, regardless of reason. Orders with this status aren't included on the Acknowledgment file. |
For further info, see Receive and Process e-IWO Inbound Orders in the Help Center.