Overview of Integrating with B2C Service

Intelligent Advisor provides built-in connectivity with Oracle B2C Service for use by customers, agents or both.

For more information, see:

• Specify Who the B2C Service Interview Is for

Using Intelligent Advisor within Oracle B2C Service Customer Portal:

• Customers can be anonymous, or logged in as authenticated users (Contacts)
• Intelligent Advisor interviews can be embedded in answers, or embedded directly on a page
• Incidents and other B2C Service objects can be created and updated

For more information, see:

• Interviews In Customer Portal

Intelligent Advisor can also be used standalone, for example, integrated with any other portal or website.

Using Intelligent Advisor within Oracle B2C Service Console:

• Agents must be logged in to use Intelligent Advisor interviews
• The Intelligent Advisor workspace control is used
• Incidents and other B2C Service objects can be created and updated

For more information, see:

• Interviews for Agents

Intelligent Advisor can also be used by authenticated B2C Service agents, via a web browser.

For more information, see:

• Enable Agent Interviews to Be Used Outside of Agent Interfaces