Features of the Redwood Theme for Interviews

The Redwood styling that can be applied to an Intelligent Advisor interview ensures that agents get a consistent look and feel for interviews embedded within the latest Fusion agent user interface and knowledge articles, or other Redwood-themed interfaces.

The Redwood theme includes call to action button coloring, textural page background, train stop navigation strip, Oracle Sans proprietary font, Redwood icons and more.

An Intelligent Advisor interview that uses the Redwood theme

To maintain the integrity of the Redwood style, most of the styling customizations that you can normally make to an interview are not available when using the Redwood theme. See below for what changes can and cannot be made. Tip: If the styling changes that you want to make are not supported in a Redwood theme interview, Change the Interview Theme.

Changes that can be made to a Redwood-styled interview

When using the Redwood theme, you can make changes in the Styles dialog to the behavior and appearance of the following features:

In addition, the following features are supported in a Redwood-styled interview:

Changes that cannot be made to a Redwood-styled interview

The following features are not supported in a Redwood-styled interview:

Note that in a Redwood-styled interview:

  • drop down lists are rendered as filtered drop down lists

  • multi-input date and time drop downs are rendered using the Redwood date, time, or datetime picker