Setting up your Oracle Cloud Account

An Oracle Cloud Account allows you to view and manage all your company's Oracle Cloud subscriptions from one place. Oracle Eloqua is a service visible within your organization’s Oracle Cloud Account.

This topic describes the Oracle Cloud Account creation workflow for new and existing customers.

New customers after November 2022

If you purchased Oracle Eloqua since November 2022, an Oracle Cloud Account was created as part of your order. It is important that you activate the account so that the provisioning process completes.

Here are the steps to activate your new Oracle Eloqua subscription:

  1. After your order is entered, the administrator identified on the order receives the welcome email with activation steps. Look for an email titled "Action Required: Welcome to Oracle Cloud. Please Add Your Subscription(s) to a Cloud Account to Get Started."

  2. The administrator chooses whether to activate the Oracle Eloqua subscription into an existing Oracle Account or create a new one. Details about these options are provided in the email and associated content.

  3. After linking Oracle Eloqua to an Oracle Cloud Account (either new or existing), the provisioning process begins. During this process your Oracle Eloqua instance is setup.

  4. After the instance setup is complete, your administrator will receive additional emails: 

    1. An email is sent from the Oracle Cloud titled "Setup Complete. You're ready to go." This email details how to login to the Oracle Cloud console. You cannot use this email to sign into Oracle Eloqua.

    2. An email sent from Oracle Eloqua with details on how to sign in.

  5. After receiving the email from Oracle Eloqua, your administrator can login to Oracle Eloqua and begin setting up the instance. Learn more.

After you finish: After activating your account, you can use the Oracle Cloud Account to review your Oracle services. If you purchased the SMS module, additional actions are required using your Oracle Cloud Account. Otherwise, you will use Eloqua to perform most administrative tasks. Learn more.

Existing customers

If you are an existing Oracle Eloqua customer, you may have an Oracle Cloud Account created for you. Learn more by reading the product notice on Topliners.

Note: After your Oracle Account is created or the Eloqua service is activated into you existing account, you will no longer see the Account Details page in Oracle Eloqua.

After the Oracle Cloud Account was created, the following outlines the emails that were sent to the service administrator and account administrator. There are no changes to how you or your Oracle Eloqua users access or administer Oracle Eloqua.

  1. If you activated the Oracle Eloqua service into an existing Oracle Cloud Account:

    1. The administrator of the Oracle Cloud Account was sent an email that the Oracle Eloqua service was ready to use. There is no further action required of the administrator. The Oracle Cloud Account administrator can create new service admin users at any time. Learn more about managing the Oracle Cloud Account.

    2. If the service admin email address provided during the Cloud Account creation process was different than the administrator, the service admin also was sent an email. The email detailed how to login to the Oracle Cloud console. No further actions are required using the console. Learn more about administrating Oracle Eloqua.

  2. If you created a new Oracle Cloud Account:

    1. The email address from your original order was sent an email that the Oracle Eloqua service is ready to use. This recipient is the Oracle Cloud Account administrator. The administrator can use this email to access the Oracle Cloud Account and the Oracle Eloqua service. The Oracle Cloud Account administrator can create new service admin users at any time. Learn more about managing the Oracle Cloud Account.

    2. If the service admin email address provided during the Cloud Account creation process was different than the administrator, the service admin also was sent an email. The email detailed how to login to the Oracle Cloud console. There are no changes to how you or your Oracle Eloqua users access Eloqua. No further actions are required using the console. Learn more about administrating Oracle Eloqua.

Administering your Oracle Eloqua instance

After you have an Oracle Cloud Account and the Eloqua service is visible, use the following table to identify where you can perform Eloqua administrator and buyer tasks.

Note: If you purchased the SMS module, additional actions are required using your Oracle Cloud Account.

Task Eloqua Oracle Cloud Account Other
View and verify all Oracle products and services An image of a red x icon, which represents a failed validation. An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Create new Oracle Cloud Account service administrators An image of a red x icon, which represents a failed validation. An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation.
Login to Oracle Eloqua An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation. An image of a red x icon, which represents a failed validation.
Add new Oracle Eloqua users or manage security groups An image of a green checkmark icon, which represents a successful validation. An image of a red x icon, which represents a failed validation. An image of a red x icon, which represents a failed validation.
Provision a new instance or sandbox An image of a red x icon, which represents a failed validation. An image of a red x icon, which represents a failed validation. An image of a green checkmark icon, which represents a successful validation.*
Purchase Oracle Eloqua add-ons An image of a red x icon, which represents a failed validation. An image of a red x icon, which represents a failed validation. An image of a green checkmark icon, which represents a successful validation.*

*Contact your account representative or open a Service Request with Oracle Support.

Learn more

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