Viewing a contact's most engaged time and day of week
Important: Effective June 12, 2025, Oracle Eloqua's Advanced Intelligence (AI) features are available for all customers. To enable Eloqua's classic and Generative AI (Gen AI) functionality, open a service request with Oracle Support. Please review our product notice for more information.
Send Time Optimization allows marketers to send emails at the optimal time for each contact. It helps marketers engage more effectively with contacts, gaining contacts' attention when they are historically most attentive to their emails. You can view the most engaged times for an individual contact.
The contact's top 3 open week day and time combinations are displayed. These values update near real time based on the contact's activity. This information can be useful for passing on to your sales team for specific leads, or if you need to compare a contact's activity log to their most engaged times.
Classic UI
Redwood experience
Note: The Most Engaged Time tab is based on the time zone of the Oracle Eloqua user who is viewing it.
To view a contact's most engaged time:
- Navigate to Audience
, then click Contacts. - Search for the contact you want to view. You can search by:
- Last Name
- First and Last Name
- Email Address
- Email Address Domain
- Title
- Double-click the contact to open the record.
- Go to the engaged time details:
- In the classic UI, open the Most Engaged Time tab.
- In the Redwood experience, scroll to the Most engage time panel.