Creating recommended contact and account fields
Important: Oracle Sales was formerly known as Oracle Sales Cloud. All instances of Oracle Sales Cloud have been changed to Oracle Sales across the app user interface.
Before installing the Oracle CX Sales Integration app, we recommend that you first create contact and account fields which will be used to map Oracle Eloqua fields to Oracle CX Sales fields when configuring and using the app. These fields will be used in the Connections area to specify which Oracle Eloqua fields are to be used for matching with Oracle CX Sales fields.
To create the recommended fields:
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Eloqua Object Eloqua Field Name* Field Purpose (Oracle CX Sales ID) Contact OSC - Lead Identifier Lead Identifier (LeadId) OSC - Contact Registry ID Registry ID (PartyNumber) OSC - Contact Party ID Party ID (PartyId) OSC - Account Registry ID Related Account Party Number (AccountPartyNumber) OSC – Account Party ID Related Account Party Id (AccountPartyId) OSC - Contact Primary Address Number Site Number (PrimaryAdress.AddressNumber) Account OSC - Account Registry ID Registry ID (PartyNumber) OSC - Account Party ID Party ID (PartyId) *Suggested field name
The fields in bold in the table above are to be used in the Connections area to specify which Oracle Eloqua fields are to be used for storing Oracle CX Sales identifiers. The values in these fields are used to identify existing records in Oracle CX Sales when performing an update, and to store the ID value from Oracle CX Sales when performing a create.
Important: Account linkage in Oracle Eloqua should be configured to use the Account Registry ID/Party Number field on both the account and contact. Any account import in the integration must be set up to uniquely match on the account field configured in account linkage.