Adding the Oracle B2C Service decision to your canvas
Important: Oracle Service Cloud is now known as Oracle B2C Service. This change in name may not immediately reflect everywhere in the Oracle Eloqua user interface.
You can use the Service Cloud app on the campaign canvas and program canvas.
The Oracle Service app must be installed by a Customer Administrator.
To add the Oracle B2C Service decision to your campaign or program:
-
Open an existing campaign or program, or create a new one.
- Drag the Oracle Service Cloud Query element, from the Decisions section, onto the canvas.
- Double-click the element to open the configure screen. The window that opens enables you to do the following:
- Change the name of the step to something more meaningful
- Configure the element
- Choose to route contacts that resulted in an error to another step (see: Campaign canvas elements for more information).
- Click the Edit icon to configure the action.
- Select a configured Oracle Service Cloud Query by name from the drop-down
- Click Save
- Close the browser tab to return to your campaign
The Oracle B2C Service decision should now be properly configured. When contacts flow into the step, Eloqua calls out to Oracle B2C Service to verify information against the previously specified query.