Updating a contact's subscription status or hard bounceback status

You can update a contact's subscription settings (global subscription or email group) or reset a hard bounceback status using the contact record. When a Oracle Eloqua receives a hard bounceback, the contact's email address is marked as invalid and you can no longer send emails to the contact.

Warning: Be sure to verify that an email address is valid before resetting the bounceback status. Continuing to send emails to hard bouncebacks can impact your sender reputation and overall deliverability. Changing the bounceback should always be done with caution.

If you need to update a group of contacts, refer to the following topics instead:

To update a contact's subscription or email status:

  1. Navigate to Audience An image of the Audience icon., then click Contacts.
  2. Open the contact you want to update.
  3. Click the Preferences tab.

    An image of the Preferences tab of a contact record.

  4. Choose an option:
    To change the contact's global subscription statusClick Unsubscribe or Subscribe.
    To change the contact's email group membership

    In the left pane, click if the subscription status has not been set, or toggle the Subscribe and Unsubscribe option.

    To reset a contact's hard bounceback statusClick Reset Status.
  5. Click Save.

Learn more

Searching and viewing contact records

Data import and export

Resetting hard bouncebacks in bulk

Uploading contacts

Understanding what contact data Oracle Eloqua retains and restores

About bounces