Updating event registration status for form submitters

Note: The event registration processing rules are available only if you have the Event Module, which is included in the Standard and Enterprise versions of Oracle Eloqua.

Use the Update Event Registration and Cancel Event Registration processing steps to manage event registration based on submitted form data.

When configuring the Cancel Event Registration form processing step, you specify the event to which the cancellation applies. You can manually specify the event or you can use one of the following options:

  • Use a picklist - Use this option if the form contains information that you can configure Oracle Eloqua to use to determine the event. See Using picklists with form processing steps for more information.
  • Use the value of a form field - Use this option if your form specifies the event. For example, if you have separate forms to manage registration for different events, you can use hidden fields to specify the event

To updated a form submitter's even registration status:

  1. Open a form or create a new one.
  2. Click Processing.
  3. Click The Add icon in the left pane.
  4. Double-click Update Event Registration.
  5. In the right pane, configure the step by selecting the event on the Choose an Event drop-down list.
  6. In the Field Mapping section, verify that the form's source field is mapped to the applicable event field. To change a mapping, double-click the form field in the list.
  7. Choose when you want to update the field from the All Fields Update Type drop-down list. Typically you would always update the field, but you may be given the option to update only if the field is blank or not blank. If a specific field should be updated differently than the rest, you can double-click the field and configure the update type for that specific field.
  8. Specify when to process this step.
  9. Click Save.

To cancel a form submitter's event registration:

Note: This form processing step does not remove the contact’s custom object record from the event, but updates their status to Canceled.

  1. Open a form or create a new one.
  2. Click Processing.
  3. Click The Add icon in the left pane.
  4. Double-click Cancel Event Registration.
  5. On the Choose how the event is selected drop-down list, select and configure one of the following options:
    OptionSteps
    Manually specify the rule set
    1. Select Always use the same event.
    2. On the Choose an integration Rule Set drop-down list, select the event.
    To use a picklist
    1. Select Use a picklist to select the event.
    2. Identify the picklist in the form by selecting the form field on the Choose a form field drop-down list.
    3. On the Use a Lookup Table drop-down list, select the table that maps the picklist options to the corresponding event.
    To use a form field
    1. Select Use the value of a form field to select the event.
    2. On the Choose a form field drop-down list, select the field that identifies the event.

      Note: You can use a hidden field to specify the event or you can use an active field, such as a check box. For example, if you want to update the contact’s registration status according to the submitter’s check box selection, then select the check box field in step 2 for this option.

  6. To override the default key field mapping, click Advanced Settings and choose the key field.

    Note: The Key Field Mapping window, which you access by clicking the @ icon in the bottom, left-hand corner of the screen, is where you map a form field to a contact record field. If you have an Email Address field in your form, the Key Field Mapping is set to Email Address by default. You can change that configuration or you can override it.

  7. Specify when to process this step.

  8. Click Save.