Setting up DLT for sending SMS messages to India
Important: This feature is only available if your organization has purchased SMS services. Please contact your account manager for additional information and pricing.
With Oracle Eloqua, you can ensure your SMS messages in India use templates registered with the Distributed Ledger Technology (DLT), introduced under the TRAI TCCCPR regulations. Oracle Eloqua instances that want to send messages to contacts in India must have their business registered on the DLT platform. Oracle Eloqua provides you with the ability to upload the approved templates along with header association. When your marketing users select an India SMS code, also called header, in the message editor, they must choose from one of the approved uploaded templates for that code, or header. This template lookup functionality simplifies the campaign creation process by allowing marketers to select from already uploaded, approved templates. Learn more about this regulation.
With the Oracle Eloqua DLT feature, you can use your DLT-registered templates in the SMS Message Designer. Before a Before a DLT-registered template can appear in the Message Designer, complete the following steps:
Associating an Entity ID to your instance
To make use of the Oracle Eloqua DLT feature, you must first associate your Entity ID to your Eloqua instance, then upload your DLT-registered templates against all India codes, or headers. Eloqua passes your Entity ID to all Indian SMS partners. Without this information, your SMS campaigns will fail at the operator's end.
To associate an Entity ID to your instance:
- Navigate to Assets
. - Click SMS Setup > India DLT Settings.
- Enter your Entity ID. Once you have added your Entity ID, you can upload DLT-registered templates to your instance.
Uploading a DLT-registered template
After you have associated your Entity ID to your Oracle Eloqua instance, you can upload your DLT-registered templates.
Prerequisites
- You must have associated an Entity ID to your Eloqua instance.
To upload a DLT-registered template:
- Navigate to Assets.
- Click SMS Setup > India DLT Settings.
- Click Upload file.
- Upload your CSV file. The template must include the following columns in the following order:
- Template ID : numeric
- Template Name: varchar
- Message Type: varchar
The possible values for Message Type are:
- Transactional
- Service Implicit
- Service Explicit
- Promotional
- Header: varchar
Tip: The Header is the same as the sender name.
- Template Message: varchar
Using a DLT template in the SMS Message Designer