Setting up invalid keyword responses
Important: This feature is only available if your organization has purchased SMS services. Please contact your account manager for additional information and pricing.
For SMS messages, an invalid keyword response message can be sent to originating mobile numbers if the incoming message contains an invalid keyword or a keyword that is inactive or is not defined for the code. Each code can only have one invalid keyword response message. You can manage invalid keyword response messages from the Assets > SMS Setup > Invalid Keyword Messages settings page.
Setting up invalid keyword responses is not mandatory, but it's considered good practice. It can help especially when the contact chooses to reply, but makes a mistake when typing the response.
Note: Invalid keyword responses do count towards sent message volume.
To create an invalid keyword response:
- Navigate to Assets
, then SMS Setup, then Invalid Keyword Messages. - Click Add Response Message.
- Select the desired code from the drop-down list, then type your invalid keyword response.
- Click Save.
Note: Eloqua supports DLT compliance. For the India code, these SMS messages should be DLT-compliant. Learn more.
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