Validation issues
Validating recipients involves checking all email recipients against the Oracle Eloqua contact database.
The validation process is always triggered automatically in the following cases:
- When a recipient is manually added to the recipient list
- When the contact lookup dialog is closed
- When an email is previewed
- When an email is sent
The validation process determines whether email recipients match certain conditions and all validation issues must be fixed in order to send the tracked email:
- Are the recipients Oracle Eloqua contacts? To fix the issue, add recipients as contacts.
- Is all the information required for field merges in the selected template complete? To fix the issue, add the missing contact information required for the field merges in the template.
- Can the email be sent to all contacts? For example, are contacts subscribed and do they have valid email addresses? To fix the issue, remove any contacts who are excluded.
A green check mark displays after all validation issues have been resolved and the tracked email can be sent.
After clicking send, additional validation occurs to ensure that send limits haven't been exceeded. If they have, you will have to remove the contact.
Learn more about troubleshooting Engage.