Adding Users Using Oracle Identity Cloud

When you login in to Responsys, if you are if you are redirected to the Oracle Cloud login, you add users using Oracle Identity Cloud.

If you are shown the Responsys login page, you can add users using Responsys. Learn more.

This topic describes:

Note: You need to be have instance administrator access to perform the tasks in this topic. Only add users after your Responsys account after provisioning is complete. The provisioning is complete when the user associated with your Oracle Cloud Account has received their Responsys Welcome email.

Log in to Oracle Identity Cloud

To log in to Oracle Identity Cloud:

  1. Go to the Oracle Cloud Console: Console URL link, and sign in using the user name that you received in your Setup Complete email and the password that you set after activating your account.

  2. From the Oracle CloudDashboard page, locate the Identity Cloud card and click its link.

    Screenshot showing the location of the Identity Cloud link on the Oracle Cloud Infrastructure Classic Dashboard page.

    Tip: Alternatively, you can click the Action menu Action Menu icon, and then select Open Identity Console. This takes you directly to the Oracle Identity Cloud Service dashboard page, and you can skip to step 4 below.

    Screenshot showing alternative way to get to the Oracle IDCS dashboard. Select the Actions menu, then select Open Identity Console.

  3. From the Service: Oracle Identity Cloud Service page, locate and click the Open Service Console link. This takes you to the Oracle Identity Cloud Service dashboard page.

    Screenshot showing location of the Open Service Console link on the Service: Oracle Identity Cloud Service page

  4. From the Oracle Identity Cloud Service dashboard, click the navigation drawer, and then select Users. This opens the Users page.

    Screenshot showing the IDCS Users page. To access it from the IDCS home page, open the navigation drawer and choose Users.

Continue to the next section to add new users.

Optionally, create a group for your Responsys account

To save time and ease of use, we recommend that you create a group for each Responsys account that you manage. You can then assign the group access to Responsys.

The overall steps to do this look like this:

  1. In Oracle Identity Cloud, create a new group.

  2. Assign the group access to your Responsys account.

  3. Make the user a member of the group as described below.

For more information on creating groups, see the Oracle Identity Cloud Service help center.

Add new users

There are four main tasks when adding users to Responsys:

  • Add the user to your organization's user list.
  • Assign the user access to Responsys. The Responsys application is prefixed with CXMARKETINGAUTO followed by your service instance name.
  • Provide the user with the sign in link that they will need to access Responsys.

Step 1: Add user to user list

You can start adding users to your organization's user list from the Users page.

Important: If the user was previously added to the Oracle Identity Cloud Service because they have used other Oracle products, then you don't need to add them again. You only need to assign them access to the Responsys application. You can skip these steps and go to Step 2: Assign user access to application.

To add a user:

  1. From the Users page, click Add. The Add User dialog will display.

    2. Learn more about Managing Oracle Identity Cloud Service Users in the Oracle Identify Cloud Service Help Center

    An image of the add user dialog

  2. Enter the name details for the user and the user name. Click the checkbox to use the user's email address as their user name.
  3. Click Finish. You will be directed to the Users page and the user will be added to the list.

After you finish: After creating the user, they will receive a welcome email to Oracle Cloud Identity Service to activate their account. Continue to Step 2: Assign user access to application.

Step 2: Assign user access to application

You will now need to assign the user to the Responsys application. You can do this by one of the following methods:

You can also update the details for the user.

To update the user's details and assign the user to Responsys:

  1. Click the user name of the user you just added. The user's information will display.

    2. An image of the Identity Cloud Service Users page

  2. If needed, click the Details tab and update the details for the user. Then click Update User.

    3. An image of the Details tab

  3. Choose an option
    • If you set up a group, click the Groups tab.
    • If you did not set up a group, click the Access tab.
  4. Click + Assign and choose an option:
    • If you are assigning groups, search for groups to assign to the user account. In the Assign Groups window, select the check box for each group that you want to assign to the user account.
    • If you are assigning applications, select the application prefixed with CXMARKETINGAUTO followed by your service instance name for the Responsys application, and then click Assign.

      An image of the Assign Applications dialog

  5. The user will now have access to the Responsys application.

After you finish: The user will not receive an email from Responsys. Continue to the next step to send the user the Responsys sign in URL. See Step 3: Send the user the sign-in link for Responsys.

You can add additional users in any of the following ways:

  • From the Oracle Identify Cloud Service Users page, click + Add.

    • An image of the Oracle Identity Cloud Service Users page

  • Visit the Oracle Identify Cloud Service dashboard. In the Users section, click Add user An image of the add user icon.

    • An image of the Users section on the Oracle Identity Cloud Service dashboard

Step 3: Send the user the sign-in link for Responsys

After the user activates their account and you assigned them access to the Responsys app, the user now needs to sign in to Responsys. Responsys does not send an email with the sign-in link. As the instance administrator, you'll need to send it to them.

To get the sign-in link for Responsys:

  1. Go to the Oracle Cloud Console: Console URL link, and sign in using the user name that you received in your Setup Complete email and the password that you set in Step 2: Assign user access to application.

  2. Click the Oracle Marketing Automation for Responsys and Eloqua card. Locate and copy the Service Environment URL. The Service Environment URL is the sign-in link for Responsys.

    Screenshot showing where to obtain the Service Environment URL for your Oracle Marketing Automation for Responsys and Eloqua instance, so that you can configure the connection with Oracle Content Management.

  3. Paste the sign-in link into the email that you will send new users.

Add Instance admin users

The Instance admin role can access and manage all instance management functions in Responsys. You can assign the Instance admin role to users from the Oracle Identity Cloud Service portal.

To create a user with the role of Instance admin, you will need to do the following:

Once you have completed these steps, you can then follow the steps below.

To assign the Instance admin role:

  1. Log in to the Oracle Identify Cloud Service.
  2. In the left-hand navigation menu, go to Security and select Administrators. The Administrators page will display.

    3. An image of the Applications page

  3. Click the heading Identity Domain Administrator.

    4. An image of the Identity Domain Administrator section

  4. Click + Add. The Add Users to the Administrator Role dialog will display.

    5. An image of the add button

  5. Review the current list of users that have access to Responsys and use the search field if needed. Click the checkbox next the user's name to assign them the Identity Domain Administrator role.
  6. Click OK.

Learn more

Adding Users

Managing User Roles, Organization, and Translations

view users, manage users, update user information, update user details, identity cloud service