1. User Guide
  2. Signing In to OpenAir
  3. Signing In Using Two-Factor Authentication (2FA)
  4. Reset Your Two-Factor Authentication (2FA) Settings

Reset Your Two-Factor Authentication (2FA) Settings

To avoid disrupting your access to your company's OpenAir account, you need to reset (clear) your two-factor authentication (2FA) settings if you:

When you reset your 2FA settings, you remove your existing 2FA setup information from OpenAir. After you reset 2FA, you will be asked to set up 2FA again on the next sign in.

You can reset your 2FA settings in OpenAir.

Note:

If you are not able to sign in to OpenAir to reset your 2FA settings, contact your account administrator for assistance.

To reset your 2FA settings:

  1. In OpenAir, go to User Center > Two-factor authentication.

    Two-factor authentication user preferences page.

  2. Click Reset two-factor authentication.

    A window appears asking you to enter a verification code.

  3. Enter the verification code.

    To find the verification code, open the authenticator app on your phone and locate your company's OpenAir account. In the authenticator app accounts list, OpenAir uses the account-specific domain for your company's OpenAir account (typically <company-id>.app.openair.com for a production account) and your user ID to identify the account and user set up to work with the authenticator app.

  4. Click Reset.

    A confirmation message appears. You will be asked to set up 2FA again next time you sign in to your company's OpenAir account.

    Note:

    OpenAir sends an email notification to your email address when you reset your 2FA settings or an account administrator resets your 2FA settings.

Learn more

Can I transfer the 2FA setup from my old phone to a new one?
Can I switch authenticator apps?
Where do I reset my 2FA?
I can't reset my 2FA, what should I do?

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