1. User Guide
  2. Signing In to OpenAir
  3. Signing In Using Two-Factor Authentication (2FA)

Signing In Using Two-Factor Authentication (2FA)

Requiring a second factor for authentication is a method of improving security. Your account administrator can require you to use two-factor authentication (2FA) to sign in to your company's OpenAir account.

OpenAir sends you an email notification if an account administrator enrolls you to sign in to your company's OpenAir account using 2FA. The next time you sign in to OpenAir, you will be asked to set up 2FA. See Set Up Two-Factor Authentication (2FA).

After you set up 2FA, you will be asked to enter a verification code when you sign in.

Important:

If you change your phone, change your authenticator app, or lose your phone, reset (clear) your 2FA settings in OpenAir to access your company's OpenAir account. After you reset 2FA, you will be asked to set up 2FA again on the next sign in. See Reset Your Two-Factor Authentication (2FA) Settings.

If you share or lose one of your trusted devices, you must remove all your trusted devices to protect your OpenAir account from unauthorized access. See Trusted Devices.

To sign in to OpenAir using 2FA:

Important:

If your verification code is refused several times, follow the instructions to Troubleshoot Authenticator Apps before you try again. Using an incorrect validation code during 2FA setup or identity verification counts as a failed sign-in attempt. You have a limited number of sign-in attempts, after which you will be locked out of your company's OpenAir account.

  1. Go to the OpenAir sign-in page — https://auth.openair.com/login.

  2. Enter your Company ID, User ID and Password.

  3. Click Log in.

    The Help us to verify your identity page appears.

    Extra verification step when signing in to OpenAir.

  4. Enter the verification code on the OpenAir 2FA verification page.

    To find the verification code, open the authenticator app on your phone and locate your company's OpenAir account. In the authenticator app accounts list, OpenAir uses the account-specific domain for your company's OpenAir account (typically <company-id>.app.openair.com for a production account) and your user ID to identify the account and user set up to work with the authenticator app.

  5. (Optional) Check the Trust this device for the next <number> days box to add the device to your list of trusted devices. This will let you sign in to OpenAir on that device without being asked to enter a verification code every time.

    Note:

    Your company’s OpenAir account may not allow you to add trusted devices. Your account administrator controls whether the Trusted Devices feature is available and how long devices can be trusted.

  6. Click Next.

    The OpenAir UI appears.

Learn more

Why do I need 2FA? How does 2FA add more security to OpenAir?
What is my authenticator app?
The code from my authenticator app isn’t right. What's wrong?
There's not enough time to enter the verification code before it changes. What do I do?
Can I transfer the 2FA setup from my old phone to a new one?
Can I switch authenticator apps?
Troubleshoot Authenticator Apps

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