Signing In Using Your OpenAir Sign-In Details

You need the following information to sign in to OpenAir:

• Your Company ID — This is the unique identifier for your company’s OpenAir account.

• Your User ID — This is your unique identifier as a user of your company’s OpenAir account.

• Your Password — This is the secret combination of characters that you have created.

The combination of your Company ID, User ID and Password may be referred to as your OpenAir sign-in details or user credentials in the OpenAir documentation.

Passwords are valid for a limited period. See Password Expiration.

You will need to change your password periodically, before or when it expires. You may also need to change your password the first time you sign in to OpenAir. See Changing your OpenAir Password.

Depending on your company's account configuration, you may be required to set up security questions and answers. This gives you the ability to reset your password and regain access in case you are locked out of OpenAir without the assistance of an account administrator. See Setting Up Security Questions and Resetting Your OpenAir Password.

To sign in using your OpenAir sign-in details:

1. Go to the OpenAir sign-in page — https://auth.openair.com/login.

   Note:

   To access an OpenAir sandbox account, go to https://auth.sandbox.openair.com/login.

2. Enter your Company ID, User ID, and Password.

   Tip:

   You can get a reminder to your email address if you forgot your User Id or Password. See ID and Password Reminder.

3. Click Log in.

   The OpenAir user interface appears.

   You may need to set up two-factor authentication (2FA) or enter a verification code next time you sign in if required by your company before the OpenAir UI appears. See Signing In Using Two-Factor Authentication (2FA).

   Important:

   You have a limited number of sign-in attempts, after which you will be locked out of your company's OpenAir account.

ID and Password Reminder

In case you forget your sign-in details, you can get a reminder of your user ID and the hint you set up for your password.

To get a reminder of your sign-in details:

1. Click the link Forgot your password or ID?.

2. Enter your email address associated with your OpenAir user account.

   An email is sent to your email address with a reminder of your user ID and the hint you set up for your password.