Create a credit memo from a return authorization through the customer page
Use Menu > Sales > Customers to create a credit memo from an eligible return authorization associated with a specific customer. QuickStart carries the authorized items into the linked credit memo, and you choose the quantities and amounts that the customer should receive as credit.
Before you begin
Create the customer and an eligible return authorization for that customer. Determine which authorized items and quantities must be credited.
To create a credit memo from a return authorization through the customer page:
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Open Menu.
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Under Sales, select Customers.
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On the Customers list page, select the customer for whom you want to create the credit memo.
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Go to the Orders and returns tab.
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Find the related return authorization. From the Actions column, select Create credit memo.
QuickStart generates the credit memo based on the details available on the return authorization record. When the return authorization includes items with different locations in the item receipt, QuickStart creates multiple credit memo records.