Create a credit memo from a return authorization through the returns page
Use Menu > Sales > Returns to create a credit memo from an eligible return authorization. QuickStart carries the authorized items into the linked credit memo, and you choose the quantities and amounts that the customer should receive as credit.
Before you begin
Create an eligible return authorization. Determine which authorized items and quantities must be credited.
To create a credit memo from a return authorization through the returns page:
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Open Menu.
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Under Sales, select Returns.
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On the Returns list page, select the return authorization number.
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From the More actions list, select Create credit memo.
Alternatively, you can create a credit memo directly from the Returns list page. To do this, find the related return authorization. From the Actions column, select Create credit memo.
QuickStart generates the credit memo based on the details available on the return authorization record. When the return authorization includes items with different locations in the item receipt, QuickStart creates multiple credit memo records.