Return Tab

The Return tab lets you create and save a list of warehouse items in your local (van) warehouse and send them back to the technician’s default warehouse.

This tab has two screens: the Return Item List screen, and the Add/Edit/Delete Return Item screen.

Return Item List screen in detail

This screen lets you view all returned items for the selected task.

Section	Task	Effect	Availability	Errors/Alerts Shown	Highlighted in Screenshot
Toggle Selected Task Details Screen Visibility button	Lets you access functions on the Selected Task Details screen.	Shows the Selected Task Details screen.	Always	None	1
Saving To Cloud indicator	Lets you know that the return item is being saved to the cloud.	None	After you press the Save button until the data has been saved to the cloud.	None	2
Discard Changes button	Lets you clear any changes made in the Return Item screen.	Shows the alert below. If you press OK on the alert, then Field Service Mobile reverts the contents of all data entry fields to the previous values. If no data has been saved to the cloud for the current return item, then all data entry items will be set to default. If data has been saved previously for the current return item, then all values revert to their previous values when the return data was last saved. If the you press Cancel on alert, then the alert is hidden, and no changes are made.	When there are unsaved changes in the Return Item list.	Shows the alert “Are you sure you want to discard your changes? OK. Cancel.”	3
Save button	Lets you save changes that have been made in the Return Item List screen.	Saves all the data entered in the Return Item List screen for the selected task.	When there are unsaved changes in the Return Item list.	None	4
Add New Return Item button	Lets you go to the Add/Edit/Delete Return Item screen to add a new return item.	Shows the Add/Edit/Delete Return Item screen with the data entry items set to default values.	Always viewable but not active when the Saving To Cloud indicator is not visible.	None	5
Return Items list	Lets you see all return items that have been added for the selected task.	None	Always	None	6
Return Item List entry	Shows the basic information for each return item that has been added. This also functions as a button that displays Add/Edit/Delete Return Item screen when you press it to view more detailed information about the return item.	Shows the Add/Edit/Delete Return Item screen.	When there's one or more return items added for the selected task.	None	7

Add/Edit/Delete Return Item screen in detail.

This screen lets you add, edit or delete a returned item.

Section	Task	Effect	Availability	Errors/Alerts Shown	Highlighted in Screenshot
Back button	Lets you go to the Return Item List screen.	Displays the Return Item List screen.	Always	None	1
Toggle Selected Task Details Screen Visibility button	Lets you access functions on the Selected Task Details screen.	Shows the Selected Task Details screen.	Always	None	2
Delete Return Item button	Lets you delete a previously saved returned item.	Shows the alert below. If you press OK, then the current new task for the current case is deleted and all values on the Add/Edit/Delete Return Item screen are reverted to the default values. If you press Cancel, then the alert is hidden, and no changes are made.	If you recently saved the data for a received item or opened the Add/Edit/Delete Return Item screen from Return Item List entry in the Return Item list and haven't changed the data entry fields on the Add/Edit/Delete Return Item screen.	Shows the alert “Are you sure you want to Delete? OK. Cancel”.	3
Saving To Cloud indicator	Lets you know that the new returned item details are being saved to the cloud.	None	After you press the Save button until the data has been saved to the cloud.	None	4
Discard Changes button	Lets you clear any changes made in the Add/Edit/Delete Return Item screen.	Shows the alert below. If you press OK on the alert, then Field Service Mobile reverts the contents of all data entry fields to the previous values. If no new return item data has been saved previously for the selected received item, then all data entry items will be set to default values. If new return item data has been saved previously for the selected return item, then all values revert to their previous values when the new return item data was last saved. If you press Cancel on alert, then the alert is hidden, and no changes are made.	As soon as changes are made to any of the data entry items in the Add/Edit/Delete Return Item screen.	Shows the alert “Are you sure you want to discard your changes? OK. Cancel”.	5
Save button	Lets you save any changes made in the Add/Edit/Delete Return Item screen.	Saves all the data entered in the Add/Edit/Delete Return Item screen.	When the Item dropdown list and the Quantity text field both contain valid data.	None	6
Item dropdown list	Lets you select an item to return.	None	Always	None	7
Quantity text field	Lets you enter a quantity value.	None	Always	None Note: This field only lets you type numerals, decimal points or the letter “e”. To be considered valid, you should not enter a value with more than one decimal point preceding another character or the letter “e”.	8

General Notices