Field Service Management

NetSuite Field Service Management (FSM), formerly NextService, helps you coordinate and track services performed outside the office, like repairs, installations, and maintenance. FSM is an end-to-end solution that helps field service companies:

• Oversee users, data, and business processes for field teams

• Simplify scheduling

• Automate inventory and customer asset management

• Increase real-time data visibility and integrity

Key Benefits of FSM

• Drag-and-drop scheduling - Assign tasks to technicians and adjust workloads by moving tasks on the Schedule Board. You can check technician availability instantly, with no need for spreadsheet or email updates.

• Real-time mobile access for technicians - Technicians can get task details, update statuses, and access customer and asset history from anywhere with FSM Mobile. All updates sync directly with NetSuite.

• Automate inventory and asset management - Track spare parts, van inventory, and customer equipment in real time. When technicians use inventory during a task, it's recorded right away so your stock information stays accurate.

• Task and job lifecycle tracking - Create, assign, monitor, and track tasks for field service jobs. Schedulers get live updates as tasks move through the workflow.

• Integrated customer and asset records - View comprehensive information about customers, service histories, and supported assets without toggling between systems.

• Streamlined dispatch and task monitoring - Schedulers assign, reschedule, or reassign tasks in one place, and then track progress and completion on one dashboard.

• Consistent data capture and reporting - Make data collection consistent, across the field and office, so customer billing and reports are always accurate.

• Offline task access and sync - Technicians can continue working and updating tasks without network coverage. Updates sync automatically when they're back online.

• Configurable - Customize FSM to meet your requirements using the Field Service Configuration Record.

• End-to-end visibility - Managers get real-time updates on technician locations, task progress, and what parts are used, helping them run operations smoothly and provide better service.

For more information about Field Service Management, see the following topics:

• Key Components of FSM

• How FSM Works

• Key FSM Terms

• Field Service Management Schedule Board

• Mobile User Guide

• Features

• Field Service Management Administrator Guide

• Field Service Management API

• Field Service Management Release Notes

• Field Service Management Security Guide

Related Topics

• Field Service Management Schedule Board
• Mobile User Guide
• Field Service Management Administrator Guide

General Notices