Field Service Management Administration

Administrators manage Field Service Management (FSM) in NetSuite so operations managers, schedulers, and technicians can rely on it day to day. FSM administration covers configuration, record setup, and managing the NetSuite features that shape how the Schedule Board and FSM Mobile behave.

Note:

The responsibilities of the FSM administrator role are highly technical and are often managed by NetSuite Professional Services or qualified NetSuite partners. However, customers with skilled internal IT resources may also carry some of these responsibilities.

Note:

This article covers FSM administration and ongoing management. Except where administrators need to configure or troubleshoot, it doesn't cover these areas:

• Day-to-day operational management in NetSuite

• Dispatcher workflows on the Schedule Board

• Technician use of FSM Mobile

For more information about FSM administration, see the following topics:

• Key FSM Administration Areas

• Key FSM Administration Terms

• Field Service Management Administrator Guide

• Field Service NetSuite Features

• Field Service Records

Related Topics

• Field Service Management
• Field Service Management Schedule Board
• Field Service Management Mobile

General Notices