Field Service Management Terminology

These definitions reflect how the terms are used in Field Service Management (FSM). Some terms may have alternate meanings outside of the FSM context.

Term	Definition
Article map	A section of the mobile app that runs a search on a NetSuite record, applies filters, and returns results for FSM Mobile. The article defines the search, and elements define the user interface presentation for mapped articles.
Configuration preview	A feature that displays the merged runtime configuration active in your account. For more information, see Configuration Preview.
Core product configuration	Configuration embedded in FSM SuiteApp code that runs in your account and adapts to account preferences and settings. For more information, see Core Product Configuration.
Custom configuration	Account-specific JavaScript Object Notation (JSON) that merges with the core product configuration to create the active runtime configuration. For more information, see Custom Configuration.
Element	A field on a mobile tab that you define with properties that control its appearance and behavior in the FSM Mobile app. For more information, see Field Service Mobile Element Configuration.
Event	A task or project task record that FSM loads into the mobile app or Schedule Board.
Event map	A named set of values for the current event that comes from NetSuite search columns and fields.
Event resources fetch	A process that loads resources selected for the current event based on resource rules.
Expression	A JavaScript (JS) expression assigned to an element property that returns a value.
Field Service configuration record	A NetSuite record that stores your account's custom FSM configuration JSON. FSM merges this configuration with the core product configuration at runtime.
Idempotency	A feature that uses a unique key to prevent duplicate records when FSM Mobile creates records in NetSuite. For more information, see Idempotency in Field Service Management.
Programs	A feature that generates repeated work, including recurring cases and tasks based on configured rules. For more information see, FSM Program Feature.
Property	A setting on an element that controls its appearance, behavior, value, or relationship to other elements in the FSM Mobile app.
Recurrence	A feature that controls how often cases, tasks, or project tasks recur, how long recurrences continue, and which data is propagated.
Resource	A mobile tab or screen that presents record data, elements, and actions for the current event or account.
Task list	A list on the FSM Mobile app home screen that displays assigned tasks for a specified date range and provides access to task details.
User resources fetch	A process that runs searches, loads the results, and makes the results available elsewhere in the FSM Mobile app.

Related Topics

• Field Service Management Administration
• Key FSM Administration Areas

General Notices