Key FSM Administration Terms

These terms cover the core areas of FSM administration:

• Configuration Preview - A feature that shows the merged runtime configuration so you can confirm what FSM is running in your account.

• Core product configuration - Configuration embedded in the FSM SuiteApp code that runs in your account and adapts to account preferences and settings.

• Custom configuration - The account-specific JSON that merges with the core product configuration to deliver your account's specific configuration.

• Field Service Configuration record - The NetSuite record that stores your account's custom FSM configuration JSON. FSM merges this with the core product configuration at runtime.

• Idempotency - In FSM, idempotency helps prevent duplicate records by using a unique key when records are created by the mobile app in NetSuite.

• Programs and recurrence - FSM features used to generate repeated work. Programs can create recurring cases and tasks based on your rules. Recurrence can be compared to Outlook recurring meetings. It controls how instances of cases, tasks, or project tasks recur, how often, for how long, and what data is propagated.

• routes/mobile and routes/scheduler - Configuration areas that control the mobile and schedule board respectively.

Related Topics

• Field Service Management Administration
• Key FSM Administration Areas

General Notices