FSM Configuration

Field Service Management (FSM) configuration has two layers: core product configuration and custom configuration. Custom configuration lets you adapt FSM to account-specific requirements.

Use the configuration file to customize:

• FSM features and behaviors in the NetSuite user interface

• The Schedule Board

• FSM Mobile

Use the following topics to work with FSM configuration:

• Field Service Management Configuration Architecture - Explains the core product and custom configuration layers.

• Field Service Management Configuration File Structure - Explains the configuration hierarchy and describes the sections that control specific FSM features or behavior.

• Updating the Field Service Management Configuration File - Explains how to update and activate a custom configuration file.

• Field Service Management Configuration Preview - Explains how to view the merged runtime configuration.

• Running Searches in Field Service Management Configuration - Explains search syntax, patterns, and character limits for configuration searches.

• Field Service Management Configuration Reference - Provides detailed reference information for FSM configuration.

• Troubleshooting Field Service Management Configuration - Explains how to inspect network requests and troubleshoot FSM Mobile configuration issues.

Related Topics

• Setting Up FSM
• Installing the Field Service Management SuiteApp
• Maintaining Field Service Navigation After SuiteApp Updates

General Notices