Troubleshooting Field Service Management Configuration
Use browser developer tools to inspect network requests and troubleshoot Field Service Management (FSM) Mobile configuration issues.
Using Chrome DevTools to Troubleshoot FSM Mobile
Use Chrome DevTools to inspect FSM Mobile network requests and troubleshoot loading or saving issues. Firefox and Safari provide similar tools.
To check for issues using Chrome DevTools:
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Right-click the FSM Mobile page and click Inspect to open Chrome DevTools.
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Click the Network tab.
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Click Fetch/XHR.
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In the Filter field, enter scriptlet to display the relevant FSM Mobile requests.
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Refresh the FSM Mobile page to load the network requests.
Inspect the inventory and event requests to review the loaded data. For a specific job, inspect the resource request and verify the tab data. After submitting a tab, check the request payload and response for errors.
Troubleshooting Common FSM Mobile Issues
Use the following checks to troubleshoot common FSM Mobile issues.
|
Issue |
Request to Inspect |
What to Check |
|---|---|---|
|
Lists are empty |
|
Check for errors or missing data. |
|
No jobs load |
|
Check for errors or empty results. |
|
A specific mobile tab doesn't load |
|
Check the request for the affected job and tab. |
|
Saving data fails |
The request generated when you submit the tab |
Check the Payload tab for submitted values and the Response tab for error details. |
Configuration Best Practices
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Test configuration changes in a sandbox account before applying the changes to a production account.
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Document configuration overrides and customizations so you can restore the previous configuration if necessary.
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Use the FSM Configuration Preview feature to view the complete merged configuration and troubleshoot unexpected behavior.
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For an object, copy only the properties that you want to change into the custom configuration.
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For an array, copy the complete core array before adding changes.