Consumables
What are Consumables?
Consumables are a custom record that represent billable or fulfillable items used on a task. Upon task completion, consumables are added to the primary sales order on the case and are fulfilled.
Case Transaction Field
This field contains the primary billing transaction for a case. When consumables are billed, they are added to this transaction only if it is a sales order. If this transaction is not a sales order, this field is updated with a new sales order populated by the consumables.
Consumable Column Field
This field contains the related consumable record for each line of a transaction. This field applies to Sales Orders and Item Fulfillments.
Update Consumables
A task whose status changes to Completed or a consumable record created on a completed task will schedule the NextService Scheduled : Consumable scheduled script with script deployment id customdeploy_nx_consumable.
This Scheduled Script processes consumable records in bulk by:
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Adding unbilled consumables to new or existing sales orders.
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Updating cases with a reference to their newly created sales order.
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Fulfilling open sales order lines related to a consumable.
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Updating consumables with a reference to their billing sales order.
If this Scheduled Script is interrupted and rescheduled, it prioritizes partially processed consumables before moving on to those that are fully unbilled.