Mobile Installation Guide
The Field Service Management Mobile application is powered by HTML5. This means the download is initiated through the mobile device's web browser and not from the Play Store or App Store. Updates are received by refreshing the application when you are logged in. You should download the Mobile app's home page icon to your device before use so the experience feels like the app was downloaded from the Play Store or App Store.
The supported browsers are:
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Google Chrome
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Microsoft Edge
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Safari (iOS)
The mobile device should be running the latest Android or iOS version. Make sure that browsers are also updated to their latest versions.
To install the Field Service Management Mobile application on Android:
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On your mobile device's email app, open the Field Service Mobile Login email invitation.
On the email, click Go to Mobile!.
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The Field Service Mobile login page opens on the device's default browser.
If the browser requests to use the device's location, click Allow. This permits your location pin to display on the Scheduler and Mobile.
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On Google Chrome, click More (denoted by three dots) in the upper right corner and select Add to Home screen.
On Microsoft Edge, click the Menu (denoted by three horizontal lines) on the lower right corner and select Add to phone.
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The Create shortcut popup appears. Click Add.
The Field Service Management Mobile application should now display as an icon on your device's home screen.
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Click the Mobile icon to open the application and log in with your username and password.
To install the Field Service Management Mobile application on iOS:
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On the mobile device's email app, open the Field Service Mobile Login email invitation.
On the email, click Go to Mobile!.
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The Field Service Mobile login page opens on Safari.
If Safari requests to use the device's location, click Allow. This permits your location pin to display on your Scheduler and Mobile.
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Click Share (denoted by a box with an upward arrow icon) on the bottom of the page and select Add to Home Screen.
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Click Add.
The Field Service Management Mobile application should now show up as an icon on your device's home screen.
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Click the Mobile icon to open the application and log in with your username and password.
Field Service Management Mobile Application on NetSuite Sandbox
You can also install the Field Service Mobile app through a Sandbox link for testing. The mobile app icon for the Sandbox account is identical to the icon generated from the Production environment. You should delete the Sandbox icon from your home screen before installing the Field Service Mobile app for the Production account.