Premium Disaster Recovery Cloud Service Guide
The Premium Disaster Recovery Cloud Service provides enhanced Recovery Time and Recovery Point Objectives for NetSuite Cloud Services as shown in the table below (excluding any Cloud Services listed under Exclusions in the Detailed Service Description for the Premium Disaster Recovery Cloud Service).
|
Recovery Time Objective (RTO) |
Recovery Point Objective (RPO) |
|---|---|
|
1 hour* |
5 minutes |
*The RPO specified above applies to all SuiteCommerce products, but the RTO is not applicable. This means that Oracle will begin the recovery process within 1 hour, but final service readiness depends on the customer’s store configuration (specifically, item volume and complexity) and may exceed the 1-hour RTO.
Disaster Recovery Plan: Oracle NetSuite maintains an internal Disaster Recovery plan (Internal DR Plan) intended to provide service restoration capability in the event of a disaster, as declared by Oracle in its sole discretion. If Oracle determines that an event constitutes a disaster requiring execution of its Internal DR plan, Oracle will work to restore the production environments of the affected NetSuite Cloud Services.
For more information about the Premium Disaster Recovery Cloud Service, including term definitions and exclusions, go to the NetSuite Cloud Services – Service Descriptions page to access a PDF that contains detailed service descriptions for all NetSuite Cloud Services.
For more information about standard Disaster Recovery and the Premium Disaster Recovery service, see Disaster Recovery.