Resolving Open Settlements
Open settlements refer to any batch which contains transactions that do not match or exist within NetSuite. The reconciliation process cannot move forward for that batch. You are notified by daily email of any open settlements and need to take action to resolve them.
To resolve an open settlement:
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Go to NetSuite Pay > Daily Settlement Batch > Daily Settlement Exceptions List. The Open Settlement Report lists all open (nonreconciled) settlements.
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Click Edit next to the record you want to reconcile.
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On the Transaction subtab, click Edit next to the transaction you want to resolve.
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On the Resolve Settlement page, select a matching NetSuite transaction from the list. The amount of the NetSuite transaction must match the settlement amount. If there is no matching transaction, you must first create a transaction in NetSuite, then return to this page to reconcile.
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Click Submit.
Repeat these steps for any remaining open settlements and their transactions. When the settlement process next runs (automatically every 6 or 12 hours), the matched transactions will automatically be reconciled, and deposits created in NetSuite for the batch.