Prerequisites for Case Alerts

Before using Case Alerts, make sure the following tasks are completed in your NetSuite Account:

• Enable the Customer Support & Service - Setup > Company > Enable Features > CRM > Basic Features > Customer Support & Service feature.

• Ensure users needing to set up case alerts have been granted the Case Alerts permission. By default, this is applied to Support Manager and Support Administrator roles. The Case Alerts permission is accessible from the Permissions > Setup subtab on the Role record.

Related Topics

Setting up a Case Alert on Support Cases

The Standard Case Alert Email Template

Case Alerts on Support Cases

General Notices