The Standard Case Alert Email Template

The Case Alerts feature includes a default email template that is fully customizable. You can access this template at Setup > Company > System Email Templates.

Screenshot of the standard email template included with the Case Alerts feature.

The subject header is derived from the case name used in the name field on the case alert record. The subject header also includes the number of cases that match the search criteria.

Click View to open the case record in NetSuite. Click Detail displays the message history for that case, which is displayed further in the body of the email.

Related Topics

Prerequisites for Case Alerts
Setting up a Case Alert on Support Cases
Case Alerts on Support Cases

General Notices