NetSuite Next FAQ
This topic describes functionality available in NetSuite Next. NetSuite Next is being made available to customers in phases, so these features may not yet be available in your account. Your account administrators will see an in-application banner when your account is eligible for NetSuite Next.
NetSuite Next is the next evolution of the trusted NetSuite platform you already use, bringing together Ask Oracle, embedded AI capabilities, agents, and a redesigned experience that redefines how you interact with NetSuite. Drawing on business and industry expertise, NetSuite Next helps you work more intelligently by improving efficiency, uncovering insights, identifying risks, and taking action more naturally.
NetSuite Next
What is NetSuite Next?
NetSuite Next is the next generation of NetSuite. NetSuite Next is a reimagined, AI-powered ERP that puts AI at the center of how your business runs and introduces a refreshed user experience.
Is NetSuite Next a completely new product?
No. NetSuite Next is the same platform used by thousands of organizations today. That means it's a single, unified data model across finance and operations with proven business processes, enhanced with AI and a modernized user experience.
How do I get access to NetSuite Next?
The Get ready for NetSuite Next page shows you the NetSuite Next options available for your account. Administrators can use this page to request preview access to NetSuite Next, set up Ask Oracle in their current NetSuite account, and review frequently asked questions about NetSuite Next. When the Get ready for NetSuite Next page is available for an account, administrators will see a Choose how to get started with NetSuite Next banner after logging in to NetSuite.
Can NetSuite Next be enabled by user rather than role. How does it work for users with multiple roles?
NetSuite Next access is granted per role. If a user has multiple roles, depending if the role was granted access, the user will see the Switch to NetSuite Next option in the roles dropdown. NetSuite Next inherits the permissions of the role the user is in.
We have been updated to the latest version of NetSuite. How do we turn on or activate NetSuite Next?
If you are eligible for NetSuite Next, your administrator will see an in-app banner that will give them the option to request a NetSuite Next Preview Account, enable Ask Oracle, or enable NetSuite Next in production. Some exclusions may apply.
NetSuite Next Preview Account
Question and answers on this page that relate to preview accounts may not apply to accounts that are already set up for NetSuite Next.
What is a NetSuite Next Preview Account?
A NetSuite Next Preview Account is a copy of your NetSuite production account in a separate, safe environment that includes a snapshot of your data, workflows, and customizations using the new NetSuite Next experience. Using a NetSuite Next Preview Account will not impact your NetSuite production account.
Can I access NetSuite Next in Sandbox first?
Yes. For eligible customers, all your Sandbox accounts have NetSuite Next made available at the same time as your primary account. Just like in your primary account, administrators can manage access by role.
How long do I have access to the NetSuite Next preview account?
After your NetSuite Next preview account is set up, you can use it for 30 days. Don't worry though, you can always request a new preview account at any time again using the Choose how to get started with NetSuite Next banner.
Is the preview account available to all the users of my company?
Access restrictions, roles and permissions are copied from your production account, so users in your production account will have the same access on your preview account. However, after your preview account is set up, you can add and remove access as you need to. Work with your stakeholders to set up a plan; you can phase access by role or take an all-at-once approach. Whatever works best for your company.
Customizations and Extensibility
Can I use the NetSuite AI Connector Service with NetSuite Next?
Yes. The NetSuite AI Connector Service works alongside Ask Oracle. This lets you use NetSuite Next with external AI tools and additional data sources when needed.
Can NetSuite Next connect to third-party systems?
Yes. NetSuite Next supports the same connectivity and integrations as the current NetSuite experience through pre-built NetSuite Connectors for common applications, custom integrations through SuiteCloud, and the NetSuite Integration Platform and for more complex or custom integrations.
Using Ask Oracle
Can Ask Oracle access the public internet?
No. Ask Oracle does not browse the public internet. It works within the configured AI model and your NetSuite instance. If you need external data sources, you can upload files to Ask Oracle while chatting; otherwise, the NetSuite AI Connector Service is recommended.
What can Ask Oracle do?
Ask Oracle is a conversational AI assistant that can provide answers, deliver insights, and take action using natural language. It works alongside you and understands your data, workflows, roles, and permissions. For more information, see Ask Oracle.
How is Ask Oracle different from Global Search?
Global Search is primarily for finding records, while Ask Oracle is a broader conversational AI experience that can find, explain, analyze, and help you act on information using natural language.
Do I need separate ChatGPT or Claude licenses to use Ask Oracle ?
No. Ask Oracle is included with your NetSuite license.
How do I get started with Ask Oracle ?
Ask Oracle suggests starter prompts to give you ideas about what you can ask about. When you navigate to different reports, records, and pages in NetSuite Next, Ask Oracle can automatically add the current page to the current context and suggest more contextual starter prompts. In general, think about what you would normally use NetSuite for and then use Ask Oracle to help you. For more information, see:
Can Ask Oracle create records or saved searches, or does it only retrieve and analyze data?
Ask Oracle can draft new records from the text in your conversations and any documents you have uploaded to it.
Switching to NetSuite Next
Questions and answers related to switching to NetSuite Next only apply to accounts with the Exit NetSuite Next option in the profile menu.
What are the capabilities of NetSuite Next that make it different from NetSuite?
NetSuite Next is an evolution of your existing NetSuite experience and is built on the same trusted NetSuite cloud ERP you use to run your business today; it brings together Ask Oracle, embedded AI capabilities, agents, and a redesigned user experience that redefines how you interact with NetSuite. You continue to use the same data, roles, permissions, workflows, and customizations, while gaining a more intelligent, intuitive, and efficient way to work.
What happens to customizations and scripts in NetSuite Next?
Scripts, custom records, workflows, and other customizations are expected to continue working. Most custom scripts do not require changes, although some client scripts, form customizations, or portlet scripts that directly manipulate HTML or page structure may need review.
Will transactions created in one experience appear in the other?
Yes. Transactions and all your other data are stored in the same underlying account, so saved transactions and records are visible in both NetSuite and NetSuite Next.
How do Claude, ChatGPT, MCP connectors, and other external AI integrations relate to Ask Oracle and AI unit consumption?
External AI services that connect through the NetSuite AI Connector service do not consume AI units. Features that consume AI units are listed in NetSuite AI Units and NetSuite Features.
What happens to existing shortcuts and dashboard configurations?
Shortcuts and dashboard configurations are carried over from NetSuite to NetSuite Next.
Data Security and Trust
Can I trust AI with my business and financial data?
Yes. NetSuite Next is designed for control, auditability, and compliance. AI operates within your existing roles and permissions, so it cannot access or act beyond what the user is authorized to do. Outputs are transparent and link back to the underlying data for review and validation; users can make use of the Show explanation button to show how Ask Oracle created its response.
How is my data handled when using Ask Oracle and AI features?
For more information about how your data is handled, refer to: