Errors when No Tax is Available
In rare instances, an error situation can occur because an item was sold without a tax being applied. It is caused by a register having no tax configuration or by no tax-schedule information being available for the item. It does not apply to tax exempt (zero tax) sales.
Having no tax information for a transaction means that the transaction cannot upload to NetSuite ERP. Some point of sale systems might try to correct the upload by applying a default tax.
However, if the item is part of a validated return, the default tax recorded in the database would not match what the customer actually paid. The customer could be refunded more money than they paid.
To prevent this scenario, NSPOS will not sell any items without a tax schedule being available. The cashier will see an error when selling or attempting a validated return of such items, blocking the transaction from proceeding.
If your business policy permits it, a cashier can process the return as non-validated. Non-validated returns do not require information from the original purchase.