Reset a User’s 2FA Settings
Administrators can use the User Access Reset Tool to reset 2FA settings for users if users are unable to log in.
You can reset both the password, and the 2FA settings, or only one of those.
To initiate a password reset for a user with access to multiple NetSuite accounts, you must be an administrator in all of those accounts. Users who are not administrators but have only Core Administration Permissions cannot reset the password for a user who has access to multiple NetSuite accounts. For more information, see Core Administration Permissions.
User Access Reset Tool
See the following procedure for information about using the User Access Reset tool to reset 2FA settings.
To reset a user’s 2FA settings with the User Access Reset Tool:
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In an Administrator role, or a role with Core Administration Permissions (CAP), go to Setup > Users/Roles > User Management > User Access Reset Tool.
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On the User Access Reset page, enter the email address of the user who requires your help.
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Check the appropriate box or boxes. You can check multiple boxes if the user needs help with more than one thing.
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Initiate Password Reset: Check this box to send an email to the user containing a link so that the user can reset the NetSuite password.
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Clear User’s Security Questions: Check this box to clear the user’s security questions. The user will be prompted to set up new security questions and answers after the next login to NetSuite.
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Unlock The User’s Access: Check this box to unlock NetSuite access for a user who is locked out of NetSuite after submitting five consecutive incorrect passwords.
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Reset 2FA Settings: Check this box to reset (or clear) the user’s settings for 2FA. The user will be prompted to enter new 2FA settings after the next login to NetSuite with a 2FA-required role.
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Click Save.
For more information, see User Access Reset Tool.