User Access Reset Tool

There are actions users can take when they forget their password, need to update their security questions, or change their 2FA device in NetSuite. Users should try these self-service methods before requesting help from an Administrator or a role with Core Administration Permissions (CAP).

The following topics are intended for all NetSuite users:

• Getting Access When You Forget Your Password

• Update Security Questions Link

• Reset Your 2FA Settings

• Finding Your Settings Portlet

When these methods are not sufficient, users need assistance. The User Access Reset page provides one place for users with an Administrator role or a role with Core Administration Permissions (CAP) to assist other users with:

• resetting a NetSuite password

• clearing security questions

• unlocking access to NetSuite

• resetting 2FA settings

Important:

To initiate a password reset for a user with access to multiple NetSuite accounts, you must be an Administrator in all of those accounts. Users who are not Administrators but have only Core Administration Permissions cannot reset the password for a user who has access to multiple NetSuite accounts. (See Core Administration Permissions if you need more information about this feature.)

To use the User Access Reset Tool:

1. In an Administrator role or a role with Core Administration Permissions (CAP), go to Setup > Users/Roles > User Management > User Access Reset Tool.

2. On the User Access Reset page, enter the email address of the user who requires your help.

3. Check the appropriate box or boxes. You can check multiple boxes if the user needs help with more than one thing.

   1. Initiate Password Reset – check this box to send an email to the user containing a link so that the user can reset the NetSuite password.

   2. Clear User’s Security Questions – check this box to clear the user’s security questions. The user will be prompted to set up new security questions and answers after the next login to NetSuite.

   3. Unlock The User’s Access – check this box to unlock NetSuite access for a user who is locked out of NetSuite after submitting five consecutive incorrect passwords.

   4. Reset 2FA Settings – check this box to reset (or clear) the user’s settings for 2FA. The user will be prompted to enter new 2FA settings after the next login to NetSuite with a 2FA required role.

4. Click Save.

Related Topics

Password Requirements and Policies in NetSuite

NetSuite Password Requirements

PCI Compliance Password Requirements

Password Reset Tips for Administrators

Password Changes Are Logged in System Notes on Entity Records

General Notices