Reset Your 2FA Settings

You need to reset (clear) your 2FA settings in NetSuite if you:

• Change your authenticator app.

• Lose your phone.

• Buy a new phone.

When you reset your 2FA settings, you remove your existing 2FA setup information from NetSuite.

Important:

The Reset 2FA Settings link only clears your existing 2FA settings from NetSuite. You will not be able to set up your 2FA preferences again until the next time you attempt to access NetSuite with a 2FA-required role. In this case, you receive a verification code by email. Enter the code and click Submit. You are prompted to set up your 2FA preferences in NetSuite. See Set up Your Preferences for Two-Factor Authentication (2FA).

You can reset your 2FA settings from the Settings portlet on your Home page (Dashboard) by using the Reset 2FA Settings link.

To reset your 2FA settings:

1. Find the Settings portlet on your Home page. If you cannot locate the Settings portlet, see Finding Your Settings Portlet.

2. Click Reset 2FA Settings.

   
   Note:

   If you do not see the Reset 2FA Settings link on your Settings portlet, it indicates that you have already reset (cleared) your 2FA settings from NetSuite. The next time you log in to NetSuite with a 2FA-required role, you will be prompted to set up your 2FA preferences in NetSuite. See Set up Your Preferences for Two-Factor Authentication (2FA).

3. On the Reset 2FA Settings page, enter your NetSuite password. You might also need to enter a verification code or backup code.

   

4. Click Reset.

   When you click Reset, you remove your existing 2FA setup information. A confirmation screen states that your registered 2FA devices were successfully reset. You also receive an email notification from NetSuite that your registered 2FA devices have been reset, and can no longer be used to access your NetSuite account.

   The next time you attempt to access NetSuite with a 2FA-required role, you receive a verification code by email. Enter the code and click Submit, and you are prompted to set up your 2FA preferences in NetSuite. See Set up Your Preferences for Two-Factor Authentication (2FA).

   Note:

   If you are not able to log in to NetSuite to reset your 2FA settings, contact your account administrator for assistance.

Related Topics

• Using 2FA
• The Logging in Page for 2FA
• Managing Your Trusted Devices
• Backup Codes for Two-Factor Authentication (2FA)
• If You Lost or Replaced the Phone You Use for 2FA
• Set up Your Preferences for Two-Factor Authentication (2FA)

General Notices