Logging In Using Two-Factor Authentication (2FA)
As of March 1, 2024, the support ended for 2FA by SMS/voice call.
If you still use SMS/voice call to receive your 2FA code, reset your 2FA settings as soon as possible.
For more information, see:
Requiring a second factor for authentication is a method of improving security. Your administrator can assign you a role that requires 2FA authentication. You will receive an email the first time you attempt to log in to your 2FA role. The email contains instructions and a verification code for your initial login to that role. The next time you log into a 2FA require role, you will be prompted to set up your 2A preferences in NetSuite. Use an authenticator app to generate the verification codes necessary during login. While your session remains valid, you will not be asked again for a verification code when you switch between roles, even when you switch between roles in different companies.
If you are assigned a role that requires 2FA authentication, you must set up an authenticator application in NetSuite.
You must complete the initial 2FA setup in the NetSuite UI on your computer. You can log in using 2FA with the NetSuite Mobile application. However, it is not possible to perform the initial 2FA setup from the mobile app.
For more information about setting up 2FA in NetSuite, see:
If you lose your phone, buy a new phone, change your authenticator app, you must reset (clear) your 2FA settings in NetSuite. See Reset Your 2FA Settings. After resetting, you will start the 2FA setup process again.
To log in with a role that requires 2FA, you must first enter your email address and password on the NetSuite login page, and click Log In. After that step is successful, you are prompted for a verification code. For more information about using 2FA in NetSuite, see: