Using 2FA

Authenticator apps for generating 2FA verification codes are supported in all NetSuite accounts.

Important:

As of March 1, 2024, the support ended for 2FA by SMS/voice call.

If you still use SMS/voice call to receive your 2FA code, reset your 2FA settings as soon as possible.

After completing the initial 2FA setup, see the following topics about using 2FA in NetSuite:

• The Logging in Page for 2FA

• Managing Your Trusted Devices

• Backup Codes for Two-Factor Authentication (2FA)

• Reset Your 2FA Settings

• If You Lost or Replaced the Phone You Use for 2FA

• Set up Your Preferences for Two-Factor Authentication (2FA)

Important:

After you set up your 2FA preferences, you may want to change them. For example, you may want to change your authenticator app. Or you might have lost your phone, or bought a new one. To change your preferences, you must first reset (or clear) your 2FA settings in NetSuite. See Reset Your 2FA Settings. After the reset is completed, you must start the 2FA setup process from the beginning.

2FA Access to Sandbox Accounts

When your sandbox is refreshed, roles that require 2FA authentication are copied from your production account to your sandbox. Your 2FA setup is also copied to your sandbox account. No additional 2FA setup is necessary.

Related Topics

• Logging In Using Two-Factor Authentication (2FA)
• Set up Your Preferences for Two-Factor Authentication (2FA)

General Notices