Update Security Questions Link

The first time you log in to NetSuite, you are prompted to set up three security questions that are used to verify your identity, as described in Setting Up Security Questions. You have the option of changing these questions and answers.

You are the only one who can update your security questions. If you cannot answer your security questions, see If You Forget the Answers to Your Security Questions.

To change security questions and answers:

  1. Find the Settings portlet on the Home page. If you cannot locate the Settings portlet, see Finding Your Settings Portlet.


    The Settings portlet can appear anywhere on a customized Home page (or dashboard). By default, it is located on the left side, and you might need to scroll down to see it.

  2. Click Update Security Questions.

    Update Security Questions page
  3. Enter your current NetSuite password.

  4. In the Question 1, Question 2 and Question 3 fields, select questions for which you can remember the answers.

  5. In the Answer 1, Answer 2, and Answer 3 fields, enter the answers to each question you selected. You must answer all three questions.

    • Each answer must be unique.

    • Each answer must be at least three characters long.

    • You cannot use your email address or password as an answer.

    • Answers are not case-sensitive.

    • Answers are masked (hidden) by default. Clear the Hide Answers box to see the characters without the mask.

  6. Click Save.

Related Topics

Logging in to the NetSuite UI
Supported Browsers for NetSuite
Your User Credentials
Finding Your Settings Portlet
Change Email Link
Change Password Link
Setting Up Security Questions
If You Forget the Answers to Your Security Questions
Getting Access When You Forget Your Password
My Login Audit Portlet

General Notices