Setting Up Security Questions

The first time you log in to NetSuite, you are prompted to answer three security questions. These answers are used to verify your identity if you forget your password, or if you log in from a new browser or a new computer. This process helps to maintain application security by preventing unauthorized use of your NetSuite user credentials.

If you are under time pressure, you can click Remind Me Later to dismiss this prompt and log in to NetSuite immediately. However, the next time you log in to NetSuite, you will be prompted again to set up these questions.


You can dismiss this prompt a maximum of five times. After that, you will be required to set up security questions to proceed with your login to NetSuite.

See the following sections for more information:

Set Up Security Questions Link

If you dismiss the prompt, then decide you would like to set up your security questions, click the Update Security Questions link in the Settings portlet.


The Settings portlet can appear anywhere on a customized Home page (or dashboard). By default, it is located on the left side, and you might need to scroll down to see it.

If you cannot locate the Settings portlet, see Finding Your Settings Portlet. See also Update Security Questions Link for more information.


Remember your questions and answers! NetSuite does not often prompt you to answer a security question, you forget you set them up. However, there are several situations when you will be prompted, and it is important that you know the answers. See When Security Questions are Asked for more information.

When you save your security questions and answers, a confirmation is displayed. Also, an email is sent to the email address you used to log in, as notification that this setup has occurred.

You have the option of changing your security questions and answers later. See Update Security Questions Link.

Security questions and answers are shared across all NetSuite accounts associated with the same production account.

Related Topics

Logging in to the NetSuite UI
Supported Browsers for NetSuite
Your User Credentials
Finding Your Settings Portlet
Change Email Link
Change Password Link
Update Security Questions Link
If You Forget the Answers to Your Security Questions
Getting Access When You Forget Your Password
My Login Audit Portlet

General Notices