Change Password Link

You can change your password using the Change Password link in the Settings portlet when you are logged in to NetSuite. You must first enter the password you used to log in to your account, and then enter a new password. You must provide your password to ensure the security of your account.


If you do not find the Change Password link in your Settings portlet check the role you are currently logged in with. It is possible that the role does not have the permission needed to change the password. Try switching to another role, or contact your Administrator.

You can also reset your password if you are unable to log in because you forgot your password. For more information, see Getting Access When You Forget Your Password.

To change your password:

  1. Find the Settings portlet on the Home page. If you cannot locate the Settings portlet, see Finding Your Settings Portlet.


    The Settings portlet can appear anywhere on a customized Home page (or dashboard). By default, it is located on the left side, and you might need to scroll down to see it.

    Settings portlet with the Change Password task outlined in red.
  2. Click Change Password.

  3. In the Current Password field, enter the password you currently use to log in to NetSuite.

    If you provide five consecutive wrong passwords, you are locked out of NetSuite for a period of 30 minutes.


    If you cannot remember your current password, see Getting Access When You Forget Your Password.

  4. In the New Password field, enter a new password.

  5. As you type, the Password Criteria fields provide feedback, ensuring that the password you enter meets the criteria shown. For more information, see Creating a Strong Password.

    Password Criteria page
  6. Re-enter the new password in the Confirm New Password field.

  7. Click Save.

    The next time you log in to NetSuite, you must use the new password.


    You will receive an email notification when the password associated with your email address is changed. This email notification enables you to be more aware and proactive in cases where there is a fraudulent attempt to change your password.

Related Topics

Logging in to the NetSuite UI
Supported Browsers for NetSuite
Your User Credentials
Finding Your Settings Portlet
Change Email Link
Setting Up Security Questions
Update Security Questions Link
If You Forget the Answers to Your Security Questions
Getting Access When You Forget Your Password
My Login Audit Portlet

General Notices