2FA in the NetSuite Application

Two-factor authentication (2FA) is available for all companies using NetSuite in all their NetSuite accounts as a method of improving security. 2FA can help you to comply with IT security standards and regulations, using phones your users already have. 2FA is not tied to a single company in NetSuite. If the user’s session remains valid, the user will not be asked again for a verification code when they switch between roles, even when switching between roles in various companies.

Authenticator apps for generating 2FA verification codes are supported in all NetSuite accounts.

Important:

As of March 1, 2024, the support ended for 2FA by SMS/voice call.

If you still use SMS/voice call to receive your 2FA code, reset your 2FA settings as soon as possible.

To use 2FA, administrators (or users with the permission Two-Factor Authentication base) must designate specific roles as 2FA required roles. See Designate Two-Factor Authentication Roles for more information.

After a role has been designated as 2FA required, a user assigned to that role receives an email the first time they attempt to login to the 2FA role. The email contains instructions and a verification code for initial login.

After completing the initial login to a 2FA role, a wizard opens with the complete 2FA setup options.

For help written for users, see Logging In Using Two-Factor Authentication (2FA).

Related Topics

General Notices