Introduction
This guide provides security guidelines and information for installing and using NetSuite Point of Sale (NSPOS). It contains both direct information and links to other NSPOS-related documentation.
Audience for this document
NSPOS administrators and security personnel can use these materials to understand the system and how the various applications that make up the point-of-sale product interact with each other. End users might find this information helpful, but the security concerns for the cashier and sales associate are documented in the user sections of the NetSuite Point of Sale NSPOS Administrator Guide
About NSPOS
NSPOS is the in-store register component of the SuiteCommerce product line. Designed for midsize retailers, NSPOS provides an efficient and customizable interface for handling sales transactions and working with customer and item information. It is a high-performance, full-featured solution that can scale to meet demands as retailers increase their sales volume and expand to new locations.
NSPOS works on many register types and provides a quick and accurate check-out process. Because it is highly customizable, the workflow and appearance can be modified to meet the business requirements of most store locations. It can work with peripheral equipment such as barcode scanners, a mouse and keyboard, or the sales associate can use on-screen features such as dynamic item lookup, a tap screen interface and a virtual keyboard. Most setups include a receipt printer and a credit card swipe device.
Payment Application Data Security Standards (PA-DSS)
NSPOS is a PA-DSS validated application. The Payment Application Data Security Standard (PA-DSS) guide describes the Payment Card Industry (PCI) initiative and lists recommendations for using NSPOS in a PCI DSS compliant environment.
The guide includes details about installing and configuring a compliant system, best practices for maintaining compliance, and a list of operating systems (OS) validated for use on your NSPOS terminals.
We update our PA-DSS guide and have it recertified with every major release. For a copy of the guide appropriate for the latest release, see the NetSuite Help > User Guides tab > NetSuite Point of Sale (NSPOS).
Getting Assistance
NSPOS provides technical and learning assistance to NSPOS customers. The options for getting help and guidance are:
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Using the Documentation Resources available in the NetSuite Help Center.
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Viewing our Help Center Videos available in the NetSuite Help Center, in the Oracle Learning Library and on YouTube.
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Contacting Technical Support.
Documentation Resources
Our release notes and the administrator guide include important information about maintaining a secure NSPOS setup. For a list and concise summaries of the NSPOS documentation we offer, see our NSPOS Documentation Resources page in the NSPOS Administrator Guide.
Or locate topics using the Help Center search field or table of contents. In the table of contents, drill into Commerce > NetSuite Point of Sale.
Videos
Our videos deliver a convenient method for understanding and using NSPOS. Housed in the NetSuite Help Center, in the Oracle Learning Library and on YouTube. Each video is brief and concise. Watch our videos to get the information you require in a relaxed learning environment.
Technical Support
Individual support is available to NSPOS customers via telephone or by issuing a case. Before reaching out, Technical Support asks that customers enter their concerns in the SuiteAnswers search field first to see if an answer is already available.
To contact Technical Support:
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Log into NetSuite.
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From the Support tab, click Go to SuiteAnswers.
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Select from the options in the right pane to contact Support.
Security Notifications
The NSPOS team communicates information about potential security issues using either of two methods:
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Proactive Feature Change Notification (PFCN)
PFCNs are targeted email campaigns that alert customers of new features or issues that might affect their environment or business processes. For security issues, we describe the issue and provide instructions on how the NSPOS team will correct it, with or without the need for affected customers to take action.
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In-Account Notification (IAN)
An IAN appears for a customer when they log into the NetSuite ERP online application. IANs for security purposes describe the issue and provide instructions as needed. The customer cannot proceed with their online activity until they check a box acknowledging that they have read the notification.
Because a single security issue might not affect all NSPOS users, we configure which customers receive the notification using the customer database and tools available in NetSuite.