NetSuite Point of Sale Overview

Use this document as a guide to administrating NetSuite Point of Sale (NSPOS or NetSuite POS). The guide includes steps for common tasks and instructions for making basic changes, such as modifying the buttons that are available to store managers and the cashiers that run your registers.

NSPOS topics found in the Help Center include user and administrative tasks performed in NetSuite ERP and in the NSPOS application.

NetSuite Point of Sale

NetSuite Point of Sale (NSPOS) is the workstation-based point-of-sale application from the NetSuite family of commerce products. The NSPOS retail solution includes an efficient and flexible interface for handling sales transactions, returns, refunds, sales orders, customer information, and more.

The integration with NetSuite means retailers have detailed visibility to transactions across all locations and can manage accounting tasks using the general ledger tools in NetSuite ERP. NSPOS supports a variety of payment platforms and hardware types.

NSPOS works with peripheral equipment such as bar code scanners, PIN pads for card tenders, cash drawers, receipt printers, and mouse and keyboard setups. Sales associates can also use on-screen features such as dynamic item look-up, a tap screen interface, and a virtual keyboard.

Important:

The Commerce web stores line includes another point of sale solution – SuiteCommerce InStore (SCIS). NSPOS runs primarily on desktop cash register setups. SCIS processes transactions using touchscreen tablets or other portable devices. For SCIS documentation, see SuiteCommerce InStore (SCIS).

NetSuite Point of Sale is available in the United States, Australia, Canada, England, and New Zealand.

In This Topic

The overview topic contains information and links describing the basics about NetSuite Point of Sale (NSPOS).

NSPOS Infrastructure
Key Information
At the Register

Tip:

For additional NetSuite Point of Sale guides and related information, see NSPOS Documentation Resources.

NSPOS Infrastructure

Key Information

At the Register

NSPOS Documentation Resources

Hosted within the NetSuite ERP Help Center, the following NetSuite Point of Sale (NSPOS) guides are available for reading online or as PDFs you can download. Video help is also available covering a variety of topics.

To access PDF versions of these documents, log into NetSuite ERP and open the Help Center. Open the User Guides tab and scroll to the NetSuite Point of Sale (NSPOS) section.

NSPOS Administrator Guide	Use the administrator guide to learn how NSPOS synchronizes with NetSuite ERP, how to set up (stage) a register, guidelines for importing data, how to perform transactions, gift certificate setup, sales order setup, troubleshooting, and more.
NSPOS Release Notes 2020.1.X	Learn about the 2020.1.X release, including all e-fixes available to improve the release.
NSPOS Security Guide	Review the security protocols in place to keep your NSPOS setup secure.
NSPOS Register Verification Checklist (PDF only) – See the NetSuite Point of Sale (NSPOS) Guides	Use this checklist for universal acceptance testing (UAT) prior to an NSPOS upgrade. The document includes steps for testing NetSuite Point of Sale (NSPOS) register and NetSuite ERP synchronization functionality. Retailers or their representatives should always include testing in their NSPOS upgrade process. Each section will help identify issues prior to a store resuming with consumer transactions.
NetSuite Point of Sale (NSPOS) Help Videos	Our videos deliver a convenient method for understanding and using NSPOS. Housed in the NetSuite Help Center, in the Oracle Learning Library and on YouTube. Each video is brief and concise. Watch our videos to get the information you require in a relaxed learning environment.
PA-DSS 3.2 Implementation Guide (PDF only) – See the NetSuite Point of Sale (NSPOS) Guides	This guide is used to certify NSPOS 2020.1.X compliance with Payment Card Industry (PCI) requirements.